SHIPPING POLICY

Shipping is handled via UPS (service will depend on location with a goal of 3-day delivery) or USPS Priority Mail, we will decide. Our rare plant shop's plants are shipped in their original planting mix but we are transitioning to bare root or moss shipments. It is best to let plants acclimate to their new environment before repotting. If there are different circumstances like bare root or moss, please follow instructions provided with shipment.

We ship orders Monday & Tuesdays only to limit time in transit. We may delay shipment if the weather looks to dangerous to ship a live plant. We will attempt to plan for the most ideal circumstances. Ultimately we will not be responsible once packages leave us and enter the shipping chain. If there is problem with your shipment please contact us and we will try to accommodate you depending on the circumstances. It is normal for a plant to be stressed and discolor or lose leaves from the shipping process. If you feel that damage during shipping was excessive it will be your responsibility to make a claim with the shipping carrier.

Once you submit an order there is no combining of shipping. Please make sure your order is complete before submitting your order.

You will receive a tracking number via email once your order is shipped. If you have questions please email us at shipping@greatvinestudio.com and include your order number.

RETURN POLICY

All sales are final. No refunds or exchanges. As these are perishable products we do not offer guarantees. If there is a problem with your order after receipt that maybe attributed to anything other than shipping delays/incorrect addresses, weather, or  normal plant stress from shipping including leaf yellowing, loss, or tears/damage, please contact us at shipping@greatvinestudio.com with images within 24 hours of plant delivery. The 24 hours starts the time stamp of the shipper showing 1st attempt of delivery. We will not be responsible for packages left unclaimed or returned to sender. We will review any issues and make a determination on how to respond at our sole discretion. We want you to be happy with your purchase.

PAYMENT METHOD

We accept Paypal, Visa, Mastercard, Discover, and American Express via our website. If you are local and wanting an in person pick up and need another payment option please use the chat app or email us for alternatives.