Shipping is handled via UPS or USPS depending on your choices at checkout. We do reserve the right to choose another shipping option at our expense for any increase in cost. Our rare plant shop's plants are shipped in their original planting mix but we are transitioning to bare root or moss shipments. It is best to let plants acclimate to their new environment before repotting. If there are different circumstances like bare root or moss, please follow instructions provided with shipment.
We ship orders Monday & Tuesdays to limit time in transit. We may at our discretion choose to ship on other days if we feel it will not impact the product we are shipping. We may delay shipment if the weather looks to dangerous to ship a live plant. We will attempt to plan for the most ideal circumstances. Ultimately we will not be responsible once packages leave us and enter the shipping chain including lost or misdirected packages, weather, delays, or yellow leaves/leaf drop. If your package is lost or delivered to the wrong address you must file a claim with the shipping carrier. There is no way for us to know a package is not delivered to the right address. If there is a problem with your shipment please contact us and we will try to assist you with your claim. It is normal for a plant to be stressed and discolor or lose leaves from the shipping process. If you feel that damage during shipping was excessive it will be your responsibility to make a claim with the shipping carrier.
Once you submit an order there is no combining of shipping. Please make sure your order is complete before submitting your order.
You will receive a tracking number via email once your order is shipped. If you have questions please email us at email@example.com and include your order number.
PLANT RETURN POLICY
All sales are final. No refunds or exchanges. As these are perishable products we do not offer guarantees. If there is a problem with your order after receipt that maybe attributed to anything other than shipping delays/incorrect addresses, weather, or normal plant stress from shipping including leaf yellowing, loss, or tears/damage, please contact us at firstname.lastname@example.org with images within 24 hours of plant delivery. The 24 hours starts the time stamp of the shipper showing 1st attempt of delivery. We will not be responsible for packages left unclaimed or returned to sender. We will review any issues and make a determination on how to respond at our sole discretion. We want you to be happy with your purchase.
CANDLE PRODUCT RETURN POLICY
We accept returns or exchanges on Solarium Candle Co products purchased on our website only. We do not refund shipping or pay for return shipping. Item must be in NEW and UNUSED condition (candles/melts must not have been burned or melted) with all original boxes and packaging. Returns must be requested within 14 days of delivery and received by us within 30 days of your delivery. Clearance, seasonal (holiday scents, etc.), sample sizes/packages, subscription boxes, jar lids, bath or body products, and room sprays are not eligible for return or exchange. Refunds will be issued when items are received by us and meet the terms above. Questions or to request a return or exchange, please email email@example.com
We accept Paypal, Visa, Mastercard, Discover, and American Express via our website. If you are local and wanting an in person pick up and need another payment option please use the chat app or email us for alternatives.